About

🌸 Brow & Bodied Formally The Wax Bar Charlotte Studio Policies By booking an appointment, you acknowledge and agree to the policies below. ⸻ 💳 Payment Policy We accept Cash, Apple Pay, Zelle, Cash App, Venmo, and all major debit/credit cards. A 3.5% processing fee applies to card payments. All services must be paid in full at the time of service unless a booking fee has been applied. ⸻ 📅 Booking Fee Policy A non-refundable booking fee is required to reserve all appointments and is applied toward your service total. For services $80 and above, a 50% booking fee may be required. Booking fees are valid for 14 days and may be transferred once with at least 24 hours’ notice. ⸻ ❌ Cancellation & Rescheduling Policy Appointments must be canceled or rescheduled at least 24 hours in advance. * Less than 24 hours notice: booking fee is forfeited * Same-day cancellations: 50% of service total may be charged * No-shows: 100% of service total will be charged Repeated cancellations or reschedules may require full prepayment to book future appointments. ⸻ ⏰ Late Policy We allow a 5-minute grace period. * 5–10 minutes late: service may be shortened to stay on schedule * 10+ minutes late: appointment may be canceled and treated as a late cancellation Full service price still applies. ⸻ 🚫 No-Shows No-shows are charged 100% of the scheduled service total. Future bookings may require full prepayment. ⸻ 🛍️ Product Policy All retail product sales are final due to hygiene and safety standards. No returns or exchanges. ⸻ ✨ Service Adjustment Policy If you have concerns about your service, please contact us within 4 days of your appointment. Complimentary adjustments are offered at the discretion of Brow & Bodied. ⸻ ⚖️ Payment Disputes / Chargebacks If there is an issue with your service or charge, please contact us directly before filing a dispute. Unresolved chargebacks may result in restricted booking access and collection of outstanding balances. ⸻ ⚠️ Health & Safety Policy Services cannot be performed on areas with open wounds, active infections, rashes, or contagious skin conditions. Clients should reschedule if any symptoms are present. ⸻ 👨🏽‍🦱 Male Waxing Policy Male waxing services are available with select trained estheticians only. Male Brazilian Wax: $85 If booked incorrectly, the appointment may be declined or rescheduled. ⸻ 📲 Contact Hours Tues–Thurs: 10am–4pm Fri: 10am–6pm Sat: 10am–3pm Messages sent outside of these hours will be answered during business hours. ⸻ 💕 Agreement Booking confirms that you have read, understood, and agree to all Brow & Bodied/The Wax Bar Charlotte policies.

Business Hours

Monday: Closed
Tuesday: 10 AM - 2 PM
Wednesday: 10 AM - 3:30 PM
Thursday: 10 AM - 2 PM
Friday: 10 AM - 4 PM
Saturday: 10 AM - 2 PM
Sunday: Closed

Cancellation Policy

🌸 Welcome to The Wax Bar Charlotte We’re excited to be your go-to for luxury waxing and skincare. Please review our studio policies to ensure the best experience for both you and your esthetician. ⸻ 💳 Payment Policy We accept: • Cash • Apple Pay • Venmo • Cash App • Zelle • Debit/Credit Cards (3.5% convenience fee applies to card payments) ⸻ 🛍️ Product Sales Policy Due to hygiene and safety regulations, all product sales are final. No returns or exchanges. ⸻ 📅 Booking & Cancellation Policy • A non-refundable $20 booking fee is required for all appointments. • Appointments $80 or more may require a 50% non-refundable booking fee. • Clients have 24 hours before their appointment to cancel or reschedule without penalty. • If you cancel within 24 hours, your deposit will be forfeited. If your deposit doesn’t cover 50% of the service total, a 50% service fee may be charged. ⸻ Deposits Policy All booking fees are non-refundable and go toward your service total. Booking fees are valid for up to 14 days from the original appointment date. You may reschedule your appointment once with the same booking fee if you give at least 24 hours’ notice. Any additional reschedules, or cancellations after 14 days, will require a new booking fee. _____ ⏰ Late Policy To ensure every guest receives their full luxury experience, we offer a 7-minute grace period. • 7+ minutes late = $10 late fee • 10+ minutes late = Appointment may be canceled and marked as a no-show, and no-show fees apply. ⸻ 🚫 No-Shows & Same-Day Cancellations • Will be charged 100% of the service cost (minus any booking fee already paid). • No-show clients will be banned from online booking. ⸻ 💼 Emergency Policy Life happens. Emergencies and illnesses will be considered on a case-by-case basis at the owner’s discretion. Booking confirms agreement to all policies. ⸻ 👨🏽‍🦱 Male Waxing Policy We proudly offer waxing services for all genders. However, male body, Brazilian waxing and body treatments must be scheduled with an esthetician trained in male anatomy. Male Brazilian Wax – $75 This service is for anyone with a penis (P). Pricing reflects the extra time, technique, and products required for a safe and effective service. ⚠️ Important: Not all estheticians at The Wax Bar Charlotte offer male Brazilian waxing. If booked with an untrained esthetician, your appointment will be declined and marked unserviceable. ⸻ ✨ Service Quality Policy We take pride in our work. If you notice a patch of hair was missed, please contact us within 4 calendar days for a complimentary touch-up. ⸻ ⚖️ Disputed Charges Filing a payment dispute without contacting us first may result in a small claims suit. We kindly ask that you communicate any concerns directly before initiating a chargeback. ⸻ ⚠️ Health & Safety Policy For the safety of all clients and staff, services cannot be performed on areas with any active sexually transmitted infections (STIs/STDs), open sores, lesions, rashes, or any contagious skin condition. If you currently have symptoms or are undergoing treatment for an STI/STD, please reschedule your appointment until it has fully resolved and you have medical clearance. 📲 Contact Hours Text us with questions during business hours: Tues–Thurs: 10am–4pm Fri: 10am–6pm Sat: 10am–3pm ⸻ *Groupon and Class Pass clients are required to adhere to the same policies. 💕 Thank You Thank you for your loyalty and support. We’re honored to be part of your self-care journey.